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FAQ

Who is Jellison Insurance Services?

We are a locally owned, independent insurance agency based in Alden, New York. Since 1960, we have been helping residents and business owners in Western New York protect their most valuable assets by finding reliable, affordable insurance coverage tailored to their needs.


Where is your office located, and what are your hours?

Our physical office is located at:

11861 Broadway, Alden, NY 14004

We are open:

  • Monday - Friday: 8:30 AM to 4:30 PM
  • Saturday & Sunday: Closed


What areas do you serve?

While we are based in Alden, NY, we proudly provide insurance services to the entire Western
New York (WNY) region, including Buffalo, Lancaster, and surrounding communities.

Services & Coverage

What types of insurance policies do you offer?

We specialize in multiple personal and commercial coverage options, including:

  • Auto Insurance: Standard cars, trucks, classic cars, motorcycles, and RVs.
  • Home Insurance: Protection for your physical house, property, and personal liability.
  • Renters & Condo Insurance: Coverage for your personal belongings and liability when renting a home or apartment.
  • Business Insurance: Protection for commercial properties, liability, and commercial vehicles.



Do you offer quotes for specialty vehicles like RVs and classic cars?

Yes! We understand that specialized vehicles require specialized coverage. We write policies for RVs, motorcycles, and classic cars, as well as commercial fleets and vehicles.


How do I get an insurance quote?

Getting a quote is free and carries no obligation. You can:

  • Click the "Get a Quote" link on our website to send us your information.
  • Call us directly at (716) 937-7003 to speak with one of our agents.
  • Stop by our office in Alden, NY, for a face-to-face, personalized consultation.

Working with Us

Who will I be working with when I contact your office?

We are a dedicated, tight-knit team of local professionals. Depending on your needs, you will work with:

  • Nancy Hart (Broker)
  • Christine Vogel (Agent)
  • Trish Grosso (Agent)


Can I manage my policy or speak with you in person?

Absolutely. While many agencies have transitioned entirely to automated phone systems and online portals, we pride ourselves on face-to-face client relationships. You are always welcome to call us or visit our office to review your coverage in detail.


Why should I choose an independent agency like Jellison Insurance over a big national brand?

Because we are independent, we aren't locked into a single insurance carrier. We work with multiple trusted insurance providers, allowing us to shop around and customize a policy that offers the best coverage at the most competitive price for your specific situation. Plus, we live and work in your community, meaning we understand the unique insurance needs of Western New Yorkers.

Support & Contact

How do I contact the agency if I have questions or need to file a claim?


  • Phone: (716) 937-7003
  • Email: nancy@jellisonhart.com
  • Online Contact Form: You can submit an inquiry directly through our "Contact Us" page.
  • In-Person: Visit our Broadway office during regular business hours.

Contact Us